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Sales Terms and Conditions
The following terms and conditions apply to current booking(s) and supercede all other terms and conditions printed on passengers' statements. You are deemed to have read, understood and accepted the following booking and tour terms and conditions. The organiser shall be known as the 'Company' in the conditions below.
  • Prices shown are in Singapore Dollars unless otherwise stated.
  • Prices and Ticketing conditions are subject to change without prior notice.
  • Prices are subjected to surcharges during peak and holiday periods.
  • Customers have to undertake entire responsibility to ensure that they have fully met with Entry Visa(s) requirements of the countries or destinations that they are travelling to. Customers are requested to kindly check directly with the country embassies concerned to fully ensure Entry Visa(s) Compliance.
  • All prices displayed or provided are indicative only and are not deemed to be binding on Misa Travel until full payment has been acknowledged and accepted by Misa Travel.
  • All prices displayed are an "invitation to treat" and do not constitute an offer by Misa Travel
  • Misa Travel reserves the right to terminate any booking or transaction and refund any collected money (if any) to the customer.
  • Misa Travel staff may provide advisory information but cannot undertake any responsibility or liability for any changes in information.
  • All prices exclude airport taxes and other mandatory entry or exit taxes to be paid by passengers.
  • Any booking or issue of ticket is subject to acceptance by Misa Travel. Misa Travel will not be responsible for any error or omission regarding prices or other information.
Deposit
A deposit is required upon booking. Minimum deposit per passenger (based on tour price) as follows:
a. Ticket / Package / Hotel below S$1000 = S$300
b. Ticket / Package / Hotel above S$1000 = S$500
c. Ticket / Hotel on Chartered Flights = Amount per terms and conditions for principal supplier
Payment & Cancellation Charges for Ticket / Package / Hotel
Full payment is required 14 days before departure. In the case of chartered flight departure, full payment must be made one month before departure. Failure to comply with this may result in cancellationof your booking and in such event, the cancellation fees as stated below is payable by you. Cancellation fees may vary during peak holidays (public holidays, day before and after public holidays and school holidays).

Terms below apply only to tour packages operated by the company. For tour products or individual components supplies by third party(ies), e.g. Insight Vacations, Contiki, train services, air tickets, hotel bookings etc. cancellation charges under the terms and conditions of the third party(ies) shall apply with a handling charge of S$50 per service per passenger. Cancellation charges of the third party(ies) will include no-show fee, refund administrative fee, and any deposit committed to their suppliers to secure the confirmation of the services requested.
No. of days between departure and receipt cancellation notice
Cancellation fees per person (S$)
35 days and above All tours (except those on Chartered Flights) For tours on Chartered Flights
Between 15 and 34 days 50% of the deposit Full deposit
Between 8 and 14 days 50% of tour fare or S$500, whichever is higher 100%of tour fare
7 days and less 100% of tour fare  
Cancellation Notice and Cancellation Fee and Right to Reject
Cancellation of confirmed booking(s), at your request, must be made in writing to avoid misunderstandings and received by the Company to be effective. The charges in the preceding paragraph apply. The Company reserves the right to withdraw any itinerary or any booking made by a client or decline or refuse any person as a member of the tour before the commencement of the tour, if it appears to the Company that any such person is likely to endanger the health or safety, or impair the comfort and enjoyment of others on the tour. In any of the foregoing events, the Company's sole liability shall be limited to a refund on tour fare paid.
Cancellation of Tour by Company
At times, due to low subscription of a particular tour, the Company may choose to cancel the entire tour. The Company may, if it chooses, recommend alternative tours, prefably to the same destination, or other tour to you. Should you decide not to accept the alternatives, all refunds will be paid to you within a month. However during peak periods, refunds may take around 3 to 6 months to be paid.
Tour Price Includes
Your tour price includes airfare, accomodation, airport transfers (if any) and meals (if any), as specified in the tour brochures/itineraries/booking form.
Tour Price Exclusions
Your tour price excludes fuel tax, airport tax, airport security tax, airline insurance charges, visa fees, travel insurance, customs user fees as specified by the airline and airport authorities, laundry, excess baggage charges, beverages, room service, gratuities to drivers and tour leaders/tour guides and tips to hotel porters, and all items of a personal nature. Please refer to our staff for visa fee applications, tips to hotel porters, gratuities to drivers and tour leaders/tour guides.
Child Fare
Eligibility: Below 12 years old on the date of departure from Singapore.
Accomodation
Accomodation is as specified in the package brochure and/or the booking form.
Single Traveller is Subject to Surcharge by Airline and Tour Operator
If you wish to occupy a single room, you are required to pay a single-supplement, amount as indicated in the tour booking form.
Passports and Other Travel Documents
It is the passenger's responsibility to ensure that they have a valid passport with a minimum of 6 months validity from the date of departure. Relevant visa(s) and vaccination(s) may be required. You must have the necessary visa(s), vaccination(s), health certificates and all necessary travel documents as required by the various government authorities of the countries to be visited (e.g. Exit permit, work permit, social visit pass etc.).
 
Visa
Please check with us regarding visa requirements. Service fee applies for any visa application. If visa application is rejected by embassy, the service fee is non-refundable. Different embassies/consulates require varying lengths of time to process visa applications. If you are not a Singapore Passport holder, please forward your passport to us as early as possible for visa applications.

We render assistance in making visa applications, whenever possible. The Company cannot, however, guarantee the approval of your visa application. In the event of lost passport(s) in the process of visa application, the Company's liability is restricted to the replacement of the passport only.

If, for any reason, your application for visa or exit permit is rejected, a full refund of all monies paid (excluding visa application fees paid to the respective embassies) will be made if the result of the rejection is made known to the Company at least 35 days prior to your departure. If less than 35 days notice is given, the relevant cancellation charges as stated under the section 'Payment and Cancellation Charges' and/or in the addendums to these terms and conditions, if any, will apply.



The Company cannot be held responsible for any expenses, reimbursements or refunds of any tour costs if the passenger is deported or refused entry by Immigration Authorities on the tour for whatever reasons, including improper travel documents, quarantine, customs regulations, possession of unlawful items or irregularities that may cause harm/damage to persons or property.
Amendments to Flights
The air ticket issued is a special ticket issued to the specified airlines only. It is non-negotiable, non-endorsable, non-reissuable, non-refundable and non-reroutable. A minimum charge of S$100 per ticket will be levied for any amendment of air tickets once issued, but subject to airlines conditions. Any alterations of the routing or change of date by the passenger is solely at his own risk. No refund will be made for any unused portions of the air tickets.

At times, passengers may request for a change in the returning flights to a later date. This is subject to the airlines' conditions, ticket validity, additional charges and seat availability etc. Any additional charge imposed by the airline will be bourne by the passenger. For tours operated on chartered flights, no extension/deviation is permitted.
Extensions and Deviations
Extension of stays and/or deviations may be permitted at the end of the tour, subject to the maximum validity and restrictions of the air ticket, seat confirmation and availability of hotels prior to commencement of tour. It is the passenger's responsibility to hold firm confirmation for his return flight. When the extension of stays and/or deviations cannot be confirmed 2 weeks prior to the group's departure, passenger is deemed to be taking original tour schedule. All extra cost incurred to process the extension, e.g. Administration fees, will be bourne by the tour member.
Please note that extensions of stays and/or will be at passenger's own expense and transfers to and from the airport will not be provided.
Amendment to Booking (Request by Passenger)
For any changes in the departure date or tour type, cancellation charges apply as spelt out under the section 'Payment and Cancellation Charges'.
Amendment to Tour Itinerary (By the Company)
The Company makes reasonable effort to avoid changes in itinerary. However, the Company reserves the right to make minor changes at any one time without compensation and without prior notice.
 
Travel Insurance
You are strongly advised to purchase insurance coverage with respect to trip/tour cancellation/curtailment, accident, injury, illness, medical/hospitalisation, flight delays, baggage lost etc. Our staff will be pleased to assist with enquiries of any travel insurance.
Under no circumstances is our Company to be constructed as a carrier under contract for safe carriage of the passenger or his/her baggage and belongings.
 
Modes of Payment
Our Company reserves the right to cancel your booking. Title of package/Ticket/Hotel does not belong to the passenger until good payment is made. In a situation where a defaulted cheque occurs, alternative payment must be made by cash only.
Payment may be made by cash or cheques. Cheques will only be accepted by the Company at least 7 working days before the scheduled tour departure. There will be an administrative fee of S$200 to be charged for all returned cheques. An interest of 2% per month will be levied for all outstanding amounts.
 
Responsibility and Liability
Where the Company has not seen negligent nor in breach of any duty, they assume no responsibility for injury, damage, accident, loss, delay, or irregularities that may be caused to persons or property, where such occur as a result of circumstances beyond their control.
The Company is an agent of airlines, transport companies etc. and is not liable for changes made by suppliers but will render assistance wherever possible.
All tickets, coupons and orders are furnished and issued subject in all respects to those terms and conditions under which the means of transportation or other service provided thereby are offered or supplied by owners, operators, public carriers managing agents or agents.
The Company will not be responsible or liable for (damages, refunds or otherwise): a. Mechanical breakdowns (except where it is due to negligence on the part of the Company or where its agents), government actions, weather, act of God, strikes compulsory quarantine or other circumstances beyond its control.
b. The failure of the client to follow reasonable instructions including but not limited to check-in and check-out places and times.
 
Special Requests
If there is any special request regarding special meals, dietary requirements, adjoining rooms etc. Feel free to inform us when booking. Such requests are subject to confirmation and availability.
 
Unused Services
No refund will be made in respect to accomodation, meals, sightseein tour or any other services which are included in the tour fare but not utilised by the tour participant, either in part of full, or where passenger amends, cancels or otherwise varies arrangements after commencement of the tour.
 
Refunds
Refunds will take a period of 6 months to process. Value of refund and amount to be refunded is subject to the discretion of the airline/tour operator. It is also subject to cancellation and administrative charges by Misa Travel/Airline/Tour Operator.
In addition to the airlines/tour operator cancellation and refund charges, Misa Travel levy an administration fee of S$30 per person.
 
Transfer of Booking
Misa Travel is not obligated to transfer booking out to another agent. If the customer requires Misa Travel to do so, a service charge will apply.
 
Reconfirmation of Flight
It is the passenger's responsibility to reconfirm all outgoing flights at least 72 hours prior to departure. Misa Travel is not responsible for any cancelled flights by the respective airlines.
 
 
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